Hyderabad, Aug.21 (RAHNUMA): TGSPDCL will introduce a Customer Relationship Manager (CRM) system to provide industrial consumers with a single point of contact for power supply and service-related issues, CMD Jitesh V. Patil, IAS, said at an FTCCI stakeholders’ meeting here.
The guidelines for appointing Assistant Divisional Engineers as CRMs are expected within a month. TGSPDCL will also provide a dedicated email facility for industries to register and track complaints.
The CMD directed officials to address frequent power interruptions reported by industries in Mallapur, Keesara, Balanagar, Shadnagar and Toopran. The utility will also share grid maps with FTCCI to help industries identify the nearest substations while seeking new connections.
Key issues concerning Open Access, solar power, PM-KUSUM, wheeling and banking charges, TOD charges and EV charging infrastructure were discussed. TGSPDCL agreed to examine several representations, including the annual application of the 19% CUF requirement under PM-KUSUM PPAs and concerns over ABT meter settings.
The meeting also reviewed a proposed One-Time Settlement (OTS) scheme for long-pending dues, which is currently under consideration with the Chief Secretary.
The 5th FTCCI Stakeholders’ meeting, organised by its Energy Committee, brought together industry representatives and TGSPDCL officials to address operational and regulatory issues affecting industrial and commercial consumers.
Vinod Kumar Agarwal, Vice President, FTCCI; Sushil Kumar Sancheti, Chair, Energy Committee, FTCCI; Co-Chairs, Advisors and Members of the Energy Committee; officials from TGSPDCL; and representatives from industry participated in the meeting.
