IANS Year Ender 2025: How tech-based SWAGAT revolutionised grievance redressal mechanism
Gandhinagar, Jan 1 (IANS) The SWAGAT (State-wide Attention on Grievances by Application of Technology) programme, launched two decades ago in Gujarat, has played a pivotal role in strengthening citizens’ trust in governance and has achieved several key milestones over the years. According to official estimates, more than 99 per cent of applications, comprising citizens’ complaints […]
